It's simple to purchase a scanner for documents. Browse our catalogue and add any products that you wish to purchase in your basket. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Stripe, or Finance (if applicable). On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address.
My Payment Failed - What do I do?
We use a secure gateway payment system for e-commerce, called Stripe. This tool allows you to enter card details into the checkout process and for us to collect payment.
If you tried to pay via Stripe and received an Order Failed message, this is usually due to the address and postcode on the bank card not matching the address and postcode entered into the checkout process.
Please double check the address on your bank card and retype. The address entered into the checkout process should match the address on any bank statement exactly. This is to prevent fraud.
Alternatively, a card may be declined due to a spending limit applied to the card or registered bank account. Please also check this before continuing.
If you have done this and still receive a failed order message, please contact us.
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The Scanner Shop accepts payment via Purchase Orders. If you wish to use this process, we advise you to select the scanners that you wish to purchase and add them to basket. The basket page will display the total fee required, including VAT and delivery charges. Once you have this figure, complete your own company purchase order and send via email, with detailed product breakdown, to email@example.com. Thank you.
Returns where a customer has used the scanner and changed their mind
Our returns policy is strict and we do not offer full refunds for scanners that have been used, as they cannot be sold as new to another customer.
A consumer is permitted to handle the goods to establish their nature, characteristics and functioning. This level of acceptable handling means the kind of handling that might reasonably be allowed in a shop. Customers will therefore be responsible for the amount by which the value of the goods are diminished as a result of a customer handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
We will not usually deduct for removal of packaging to inspect an item, but can deduct for damage or wear and tear where the item has not just been checked but used. A helpful example provided within the consumer guidance issued by the BEIS is as follows:
- A large toy model kit for assembly is returned without the original bubble wrap and brown box used for delivery and with the model's box with photo and description torn, and the plastic packets containing the plastic bricks inside opened. A supplier cannot deduct for the bubble wrap and brown box since it would have been reasonable for the customer to remove these to see the item in the way they would in a shop. However, it would not have been necessary to go further and open the box nor especially to open the sealed packets. A supplier is able to reduce the refund to reflect the diminished value.
Reductions to the value of any refund shall need therefore to be decided on a case by case basis in respect of each product returned.
If you have ordered a product, but realise within a 14-day period of receiving it that you no longer need it or ordered in error, then you can of course return the item. Please contact us to request a returns form from firstname.lastname@example.org and we will issue one. In this case, the scanner must not be used. Scanners have an internal scan count and we cannot resell a scanner with a scan count of 1 or above as "New" stock. If the product has been used, a re-stocking fee is chargeable. A 15% fee or a charge of £50, whichever is greater, of the purchased product cost is payable, due to the box being open and the scanner having been used.
Please note: We do not cover returns delivery costs or refund initial delivery fees.
Returns where scanner is faulty
Of course, if you receive a scanner which is faulty, then we will accept return and give a full refund if a solution cannot be found prior to issuing a returns form.
For full details of our returns policy, please see section 8 and 9 of our Terms and Conditions
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Our shipping policy has been updated since the UK left the EU under Brexit regulations. If you are a business purchasing overseas, you must supply an EORI number. This number may or may not begin with an XI number if you are based in Ireland.
This is outlined in more detail under article 7 of our full shipping & delivery terms and conditions.
From time to time, ScanSnap will offer promotional gifts or offerings to their customers. Often, customers who purchase a new ScanSnap device can claim a free gift.
Gifts are not sent out to customers at the time of purchase. These gifts must be claimed through the ScanSnap website after 30 days of ownership: https://www.scansnapit.com/uk/
Navigate to your selected item's webpage and then follow the promotional claim form.
Please note that promotions of this nature are not fulfilled by The Scanner Shop, but ScanSnap directly. We take no responsibilty for claims beng missed by customers who forget to claim within a given promotional period.
If you have any questions about current ScanSnap promotions or would like to enquire about their product range, please do not hesitate to get in touch