It's simple. Browse our catalogue and add any products that you wish to purchase in your basket. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Braintree, or Finance (if applicable). On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address.

My Payment Failed - What do I do? 

We use a secure gateway payment system for e-commerce, called Braintree. This tool allows you to enter card details into the checkout process and for us to collect payment.

If you tried to pay via Braintree and received an Order Failed message, this is usually due to the address and postcode on the bank card not matching the address and postcode entered into the checkout process.

Please double check the address on your bank card and retype. The address entered into the checkout process should match the address on any bank statement exactly. This is to prevent fraud.

Alternatively, a card may be declined due to a spending limit applied to the card or registered bank account. Please also check this before continuing.

If you have done this and still receive a failed order message, please contact us. 

View our Contact Page:

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The Scanner Shop accepts payment via Purchase Orders. If you wish to use this process, we advise you to select the scanners that you wish to purchase and add them to basket. The basket page will display the total fee required, including VAT and delivery charges. Once you have this figure, complete your own company purchase order and send via email, with detailed product breakdown, to Thank you.

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Yes, in fact nearly all modern scanners are 'duplex' scanners. These are scanners that will scan both sides of a page at once. Furthermore, if one side of the document is blank, then most modern scanners are complete with 'blank page detection', meaning they will not display you any blank pages. Any 'simplex' scanners are labelled as such in the product description.

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Returns where customer has changed their mind.

If you have ordered a product, but realise within a 14 day period of receiving it that you no longer need it or ordered in error, then you can of course return the item. Please request a returns form from and we will issue one. In this case, the scanner must not be used. Scanners have an internal scan count and we cannot resell a scanner with a scan count of 1 or above as "A-grade" or "new" stock. See below for further details.

We do not cover returns delivery costs and do not refund initial delivery fee in this instance.

Returns where a customer has used the scanner and changed their mind.

Our returns policy is strict and we do not offer full refunds for scanners that have been used, as they cannot be sold as new to another customer.

A consumer is permitted to handle the goods to establish their nature, characteristics and functioning. This level of acceptable handling means the kind of handling that might reasonably be allowed in a shop. Customers will therefore be responsible for the amount by which the value of the goods are diminished as a result of a customer handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

We will not usually deduct for removal of packaging to inspect an item, but can deduct for damage or wear and tear where the item has not just been checked but used. A helpful example provided within the consumer guidance issued by the BEIS is as follows:

  • A large toy model kit for assembly is returned without the original bubble wrap and brown box used for delivery and with the model's box with photo and description torn, and the plastic packets containing the plastic bricks inside opened. A supplier cannot deduct for the bubble wrap and brown box since it would have been reasonable for the customer to remove these to see the item in the way they would in a shop. However, it would not have been necessary to go further and open the box nor especially to open the sealed packets. A supplier is able to reduce the refund to reflect the diminished value.

Reductions to the value of any refund shall need therefore to be decided on a case by case basis in respect of each product returned.

Returns where scanner is faulty

Of course, if you receive a scanner which is faulty, then we will accept return and give a full refund if a solution cannot be found prior to issuing a returns form. 

For full details of our returns policy, please see section 8 and 9 of our Terms and Conditions

For more FAQs, please click here

Our shipping policy has been updated since the UK left the EU under Brexit regulations. If you are a business purchasing overseas, you must supply an EORI number. This number may or may not begin with an XI number if you are based in Ireland.

Click for our full shipping & delivery terms and conditions.

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The 4 Best Receipt Scanners in the UK 2021 | The Scanner Shop

The Scanner Shop is seeing a rise in requests for receipt scanners and double-sided scanning (duplex scanning). Whilst nearly all modern-day document scanners are duplex ready as standard, some are better than others when handling receipts. Read our review of some of the best receipt scanners in 2021

Best Document Scanners for Home Office in 2021

The Scanner Shop has rounded up some of the best document scanners for home office scanning and document management in 2021. These are compact desktop scanners, ideal for daily and routine paper scanning for those working from home.

The Best A3 Scanners in 2021

We are often asked, “which is the best A3 scanner?”. Well, there is a lot of choice available and they can be purchased in both flatbed and sheet-fed forms. We’ll explain a few of our choices for the best A3 scanners in 2021 in this post.
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Scanner Repair & Service
On site repair, service or replacement scanners, get a quote from our support help desk
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Scanner Consumables
Find consumables for your scanner. Roller kits, glass readers and flatbed accessories available for all brands
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The Document Management Group Ltd specialise in scanning software solutions and maintenance. Click to view site
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Bureau Service
We collect & scan your documents. Large or small volumes, organised to a very high quality standard.
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