Frequently Asked Questions

The Scanner Shop offers next day delivery to UK Mainland as standard on all items in stock, if ordered before 2pm. If ordered after 2pm, the product will be with you within two business days. There are individual price structures for various parts of the UK, including Ireland, the Channel Isles & the Scottish Highlands. Please check our delivery costs for up to date pricing. Orders placed to the Channel Isles or ROI may take up to four business days for delivery.

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All of our new scanners are provided with a 12-month brand warranty. The warranties can vary from brand to brand in how they cover your scanner if it breaks down, so please get in touch if you have any questions regarding the service. Extended warranties can be purchased for any scanner too. Look out for extended warranties on promotional items.

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We get asked all the time, "what is the best scanner for scanning my photos?". In truth, all scanners with a resolution of 600dpi will be able to scan standard 6x4" photographs.

If you have time to scan each photograph individually and want to pick up the highest detail, a flatbed scanner would better suit your needs.

On the other hand, if you have boxes of photographs and need them scanning quickly, and ADF (auto-document feed) style scanner will be better suited to you. This type of feed will not damage your photographs if they are relatively new, but if the photos are delicate then maybe you should also consider a flatbed.

More information can be found on our blog post: 6 Best A4 Document and Photo Scanners to Buy in 2021

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Unfortunately, we do not deliver on Saturdays. All items ordered before 12pm on Friday afternoon will be delivered the following Monday. 

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Yes. The Scanner Shop offers finance options to customers wishing to spread the cost of purchasing a scanner over the value of £1,000. To purchase with finance, select the product you are interested in and select the 'Purchase with Finance' option. You can check the variable rate of payments and deposits using the tool on the product page. For more information, click here

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From time to time, we may have some active promotions on particular scanners. These promotions can include cash back or extended warranties. We can also provide discounts to customers in the public sector or for those looking to order multiple items. We also have a Sale section on the site, where discounts are made clear:

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The Scanner Shop provides a wide range of business scanners, suited to a range of requirements. You can use the drop-down filters to select your desired product. For expert advice, contact us via email, telephone or LiveChat feature during business hours. 

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It's simple to purchase a scanner for documents. Browse our catalogue and add any products that you wish to purchase in your basket. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Stripe, or Finance (if applicable). On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address.

My Payment Failed - What do I do? 

We use a secure gateway payment system for e-commerce, called Stripe. This tool allows you to enter card details into the checkout process and for us to collect payment.

If you tried to pay via Stripe and received an Order Failed message, this is usually due to the address and postcode on the bank card not matching the address and postcode entered into the checkout process.

Please double check the address on your bank card and retype. The address entered into the checkout process should match the address on any bank statement exactly. This is to prevent fraud.

Alternatively, a card may be declined due to a spending limit applied to the card or registered bank account. Please also check this before continuing.

If you have done this and still receive a failed order message, please contact us. 

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The Scanner Shop accepts payment via Purchase Orders. If you wish to use this process, we advise you to select the scanners that you wish to purchase and add them to basket. The basket page will display the total fee required, including VAT and delivery charges. Once you have this figure, complete your own company purchase order and send via email, with detailed product breakdown, to Thank you.

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If you have recently upgraded your computer’s operating system to a Windows 10 platform, it may be that your computer no longer recognises your scanner. This is because your scanners’ driver, connecting the scanner to computer, is out of date.
A lot of scanners, especially those over five years old, will no longer receive operating system software updates for their drivers and, therefore, will not work on Windows 10.

To keep your document management system as up to date as possible, you should replace your machine. Follow the link to view our range of modern document scanners:

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If you have recently upgraded your macOS to version 13. Ventura it could be that your computer no longer recognises your scanner. This is because the driver, connecting the scanner to computer, is out of date.

Many scanners, especially those over five years old, will no longer receive operating system software updates for their drivers and therefore, will not work the latest macOS.

To find out which document scanners are compatible with macOS 13 (Ventura) please contact us.

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Yes, in fact nearly all modern scanners are 'duplex' scanners. These are scanners that will scan both sides of a page at once. Furthermore, if one side of the document is blank, then most modern scanners are complete with 'blank page detection', meaning they will not display you any blank pages. Any 'simplex' scanners are labelled as such in the product description.

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Some of our products are more popular than others and, as such, are difficult to stock due to their high demand. Often, our suppliers may receive a small batch of document scanners, which are distributed before they reach our stock.

This is why it is necessary to offer an advanced order process. If you wish to order an in-demand product, please do so following the checkout process as normal. All advanced order products are listed as such.

Once your order is placed, we will contact our suppliers to request info on the next incoming batch, then notify you. We cannot place any guarentees on when incoming stock will be available. We cannot offer next day delivery for advanced orders.

For more, see our full delivery terms and conditions:

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We always recommend Epson brand A3 flatbed scanners for those looking to reproduce high detail colour documents. We get many enquiries from those in the fine art, graphic design and photographic industries and all are looking for the best possible quality image reproduction. Epson are the only major manufacturer who focus their efforts into A3 flatbed scanning. They build their machines with image quality in mind and their products have colour sensors and high tech lighting in place to make sure fine detail is captured.

For those on a tighter budget, we do offer a range of Plustek A3 scanners. These units have high dpi resolutions, but do not have the in-built technology of the Epson range. We would recommend these for beginners looking to test their need for scanned work.

However, we would not recommend the Plustek OpticSlim 1180 for colour reproduction. The colour sensors in this machine simply are not up to scratch for professional art work or colour capture. Please consider the Plustek A320L if you wish to capture A3 colour documents on a budget.

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Changed Your Mind? Important Returns Information

We will pay the costs of returning products to us if any products are faulty, misdescribed or you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of returning the products to us when returning goods back to us and we agree to accept any such goods for return, you shall be liable to pay a re-stocking charge of 15% of the invoice price.

All goods that have been agreed to be returned by you to us, delivery and handling charges will be paid by the customer.

We will not pay the costs of returning products to us if the products have been used. Scanners have an internal scan count and we cannot re-sell a scanner with a scan count of 1 or above as "New" stock. If the Products have been used, a re-stocking fee is chargeable. On return, we will inspect the Products. If all accessories, cables & original boxes are in a satisfactory condition, we will refund you up to 85% of the purchased value. We do not cover return delivery costs or refund initial delivery fees.

For more information, please visit our full Delivery & Returns Policy

Our shipping policy has been updated since the UK left the EU under Brexit regulations. If you are a business purchasing overseas, you must supply an EORI number. This number may or may not begin with an XI number if you are based in Ireland.

This is outlined in more detail under article 7 of our full shipping & delivery terms and conditions

From time to time, ScanSnap will offer promotional gifts or offerings to their customers. Often, customers who purchase a new ScanSnap device can claim a free gift.

Gifts are not sent out to customers at the time of purchase. These gifts must be claimed through the ScanSnap website after 30 days of ownership:

Navigate to your selected item's webpage and then follow the promotional claim form.

Please note that promotions of this nature are not fulfilled by The Scanner Shop, but ScanSnap directly. We take no responsibilty for claims beng missed by customers who forget to claim within a given promotional period.

If you have any questions about current ScanSnap promotions or would like to enquire about their product range, please do not hesitate to get in touch

If your Colortrac Smart LF scanner does not recognise the inserted USB flash drive and error code 11 or 12 appear, which means USB missing or unmounted, try the following steps: 

First, check that the USB is formatted to FAT-32 standard and is between 4 GB and 128 GB. Also, ensure USB has enough space to receive scanned files. Also, try reformatting USB disks even if they are empty.

Second, check and update the Colortrac Smart LF scanner firmware. This can be downloaded here. Steps on how to update are outlined on this YouTube video.