Terms and Conditions

Making A Purchase

To make a purchase, browse our website or use the search function until you find the scanner that best suits your requirements. Click Add to Cart, then enter the quantity required. You can continue to add or remove items at any time. After you have finished your selection, click "Checkout" and you will be asked for the relevant details that we need in order to process. 

Payment & Currencies

We accept payment by most major credit or debit cards. These are processed online using the Braintree & PayPal secure payment service. Prices are shown in Great British Pounds Sterling. Credit cards are pre-authorised immediately using the Braintree & PayPal secure system. As part of our commitment to the security of our customers we may contact you to request further validation of your details.

Remittance Terms

Please note that all goods must be paid for in full before shipping.

Tax Charges

Where necessary, purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.



We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the Braintree & PayPal secure transaction system. Details are not stored on the Internet or on any of our own computers. 
This web site is fully integrated with Braintree & PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the Braintree & PayPal secure servers and this information cannot be accessed or viewed by anyone else.
Using the Sage Protx & PayPal system, your credit card information remains safely in the hands of you and Braintree & PayPal. No-one else has access to this.


Order Completion

Order acceptance and the completion of the contract between you and The Document Management Group LTD will take place on the dispatch to you of the products ordered. (Unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.) Non-acceptance of an order may be a result of one of the following: 
* The product you ordered being unavailable from stock 
* Inability to obtain authorisation for your payment 
* The identification of a pricing or product description error 
* Your failure to meet the eligibility to order criteria as set out in the Terms and Conditions

Advance Orders

Some of our products are more popular than others and, as such, are difficult to stock due to their high demand. Often, our suppliers may receive a small batch of document scanners, which are distributed before they reach our stock.

This is why it is necessary to offer an advanced order process. If you wish to order an in-demand product, please do so following the checkout process as normal. All advanced order products are listed as such.

Once your order is placed, we will contact our suppliers to request info on the next incoming batch, then notify you. We cannot place any guarentees on when incoming stock will be available. We cannot offer next day delivery for advanced orders.

Your Privacy

Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so.

GDPR & Cookie Policy

Following on from the GDPR legislation coming into effect from 25th May 2018, please note, no personal data or access to your personal data, is held or obtained,on any of our Systems & Servers within our company. If you request our systems team to access your PC’s, Systems or Servers, this is only allowed, at your request & permission. Following on from your request, no data or personal information is downloaded or held within our Systems.


Customer Services

If you have any comments or questions about an order, or our products in general, please contact one of our customer services representatives at sales@thescannershop.com We will endeavour to respond to all customer services enquiries within 1 working day.

VAT Registered No: 846816591

UK Company Number: 5210023

Head Office:  The Document Management Group Ltd, Chadwick House, Birchwood Buisness Park, Warrington WA3 6AE   www.thedmgroup.co.uk


Warranties are provided by our manufacturing partners (Epson, Canon, Kodak-Alaris, Fujitsu, Plustek, Panasonic and Brother). In the event that your scanner should incur a fault during the life of your warranty, you must follow the instructions of your products warranty in order to resolve the issue.


  • Products, excluding spare parts or consumables, are supplied with the manufacturers warranty.
  • Defective products (defined as defect in material or workmanship) within the warranty period, can be returned to The Scanner Shop.
  • If the product has been altered or modified in any way, such as the removal or replacement of parts, this will void the warranty.

The only exception to this are our range of refurbished scanners, which we provide with a negotiable 'in-house' warranty.

If you require any further information regarding the above, please contact support@thedmgroup.co.uk