Frequently Asked Questions

The Scanner Shop offers next day delivery to UK Mainland as standard on all items in stock, if ordered before 2pm. If ordered after 2pm, the product will be with you within two business days. Our standard shipping fee is £10 to UK Mainland and Northern Ireland, £15 for the Channel Isles and Isle of Man, and £25 to the Republic of Ireland. Orders placed to the Channel Isles or ROI may take up to four business days for delivery.

View our full Delivery Policy:

https://www.thescannershop.com/delivery-returns/

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https://www.thescannershop.com/faqs/

All of our new scanners are provided with a 12-month brand warranty. The warranties can vary from brand to brand in how they cover your scanner if it breaks down, so please get in touch if you have any questions regarding the service. Extended warranties can be purchased for any scanner too. Look out for extended warranties on promotional items.

View our full T&C's:

https://www.thescannershop.com/terms-conditions/

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https://www.thescannershop.com/faqs/

We get asked all the time, "what is the best scanner for scanning my photos?". In truth, all scanners with a resolution of 600dpi will be able to scan standard 6x4" photographs.

If you have time to scan each photograph individually and want to pick up the highest detail, a flatbed scanner would better suit your needs.

On the other hand, if you have boxes of photographs and need them scanning quickly, and ADF (auto-document feed) style scanner will be better suited to you. This type of feed will not damage your photographs if they are relatively new, but if the photos are delicate then maybe you should also consider a flatbed.

Click the link to find some recommendations: https://www.thescannershop.com/photo-scanners/

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https://www.thescannershop.com/faqs/

Yes, we deliver on Saturdays. All items needed to be delivered on a Saturday MUST be ordered before 12pm on Friday afternoon. There is no option to purchase with Saturday Delivery on our checkout process, so customers must call us to arrange Saturday delivery in advance. Saturday delivery costs £25 and is only available to UK Mainland customers.

View our full Delivery Policy:

https://www.thescannershop.com/delivery-returns/

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https://www.thescannershop.com/faqs/

Yes. The Scanner Shop offers finance options to customers wishing to spread the cost of purchasing a scanner over the value of £1,000. To purchase with finance, select the product you are interested in and select the 'Purchase with Finance' option. You can check the variable rate of payments and deposits using the tool on the product page. For more information, click here https://www.thescannershop.com/buy-document-scanners-with-finance/

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https://www.thescannershop.com/faqs/


From time to time, we may have some active promotions on particular scanners. These promotions can include cash back or extended warranties. We can also provide discounts to customers in the public sector or for those looking to order multiple items. We also have a Sale section on the site, where discounts are made clear: https://www.thescannershop.com/sale/

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https://www.thescannershop.com/faqs/

The Scanner Shop provides a wide range of business scanners, suited to a range of requirements. You can use the drop-down filters to select your desired product. For expert advice, contact us via email, telephone or LiveChat feature during business hours. 

View our range:

https://www.thescannershop.com/scanners/

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It's simple. Browse our catalogue and add any products that you wish to purchase in your basket. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Braintree, or Finance (if applicable). On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address.

View full T&C's:

https://new.thescannershop.com/terms-conditions/

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https://www.thescannershop.com/faqs

The Scanner Shop accepts payment via Purchase Orders. If you wish to use this process, we advise you to select the scanners that you wish to purchase and add them to basket. The basket page will display the total fee required, including VAT and delivery charges. Once you have this figure, complete your own company purchase order and send via email, with detailed product breakdown, to sales@thescannershop.com. Thank you.

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https://www.thescannershop.com/faqs

If you have recently upgraded your computer’s operating system to a Windows 10 platform, it may be that your computer no longer recognises your scanner. This is because your scanners’ driver, connecting the scanner to computer, is out of date.
A lot of scanners, especially those over five years old, will no longer receive operating system software updates for their drivers and, therefore, will not work on Windows 10.

To keep your document management system as up to date as possible, you should replace your machine. Follow the link to view our range of modern document scanners: https://www.thescannershop.com/scanners/

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https://www.thescannershop.com/faqs

If you have recently upgraded your computer’s operating system to a Mac Catalina platform, it may be that your computer no longer recognises your scanner. This is because your scanners’ driver, connecting the scanner to computer, is out of date.
A lot of scanners, especially those over five years old, will no longer receive operating system software updates for their drivers and, therefore, will not work on Mac Catalina.

To keep your document management system as up to date as possible, you should replace your machine. Follow the link to view our range of modern, Mac compatible, document scanners: https://www.thescannershop.com/mac-compatible-scanners/

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https://www.thescannershop.com/faqs

We are still taking orders and shipping products. We use a number of delivery services, so we are able to continue taking orders and shipping next business day as standard, if orders are placed before 2pm. However, many of our products may experience stocking issues and we are updating our stock lists every day. We will let you know if there is an issue with your order.

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https://www.thescannershop.com/faqs

Yes, in fact nearly all modern scanners are 'duplex' scanners. These are scanners that will scan both sides of a page at once. Furthermore, if one side of the document is blank, then most modern scanners are complete with 'blank page detection', meaning they will not display you any blank pages. Any 'simplex' scanners are labelled as such in the product description.

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https://www.thescannershop.com/faqs

Some of our products are more popular than others and, as such, are difficult to stock due to their high demand. Often, our suppliers may receive a small batch of document scanners, which are distributed before they reach our stock.

This is why it is necessary to offer an advanced order process. If you wish to order an in-demand product, please do so following the checkout process as normal. All advanced order products are listed as such.

Once your order is placed, we will contact our suppliers to request info on the next incoming batch, then notify you. We cannot place any guarentees on when incoming stock will be available. We cannot offer next day delivery for advanced orders.

For more, see our full delivery terms and conditions: https://www.thescannershop.com/terms-conditions/

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https://www.thescannershop.com/faqs