Frequently Asked Questions

The Scanner Shop offers next day delivery to UK Mainland as standard on all items in stock, if ordered before 2pm. If ordered after 2pm, the product will be with you within two business days. There are individual price structures for various parts of the UK, including Ireland, the Channel Isles & the Scottish Highlands. Please check our delivery costs for up to date pricing. Orders placed to the Channel Isles or ROI may take up to four business days for delivery.

View our full Delivery Policy:

https://www.thescannershop.com/delivery-returns/

Read more:

https://www.thescannershop.com/faqs/

All of our new scanners are provided with a 12-month brand warranty. The warranties can vary from brand to brand in how they cover your scanner if it breaks down, so please get in touch if you have any questions regarding the service. Extended warranties can be purchased for any scanner too. Look out for extended warranties on promotional items.

View our full T&C's:

https://www.thescannershop.com/terms-conditions/

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https://www.thescannershop.com/faqs/

We get asked all the time, "what is the best scanner for scanning my photos?". In truth, all scanners with a resolution of 600dpi will be able to scan standard 6x4" photographs.

If you have time to scan each photograph individually and want to pick up the highest detail, a flatbed scanner would better suit your needs.

On the other hand, if you have boxes of photographs and need them scanning quickly, and ADF (auto-document feed) style scanner will be better suited to you. This type of feed will not damage your photographs if they are relatively new, but if the photos are delicate then maybe you should also consider a flatbed.

Click the link to find some recommendations: https://www.thescannershop.com/photo-scanners/

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https://www.thescannershop.com/faqs/

Yes, we deliver on Saturdays. All items needed to be delivered on a Saturday MUST be ordered before 12pm on Friday afternoon. There is no option to purchase with Saturday Delivery on our checkout process, so customers must call us to arrange Saturday delivery in advance. Saturday delivery costs £25 and is only available to UK Mainland customers.

View our full Delivery Policy:

https://www.thescannershop.com/delivery-returns/

Read more:

https://www.thescannershop.com/faqs/

Yes. The Scanner Shop offers finance options to customers wishing to spread the cost of purchasing a scanner over the value of £1,000. To purchase with finance, select the product you are interested in and select the 'Purchase with Finance' option. You can check the variable rate of payments and deposits using the tool on the product page. For more information, click here https://www.thescannershop.com/buy-document-scanners-with-finance/

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https://www.thescannershop.com/faqs/

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From time to time, we may have some active promotions on particular scanners. These promotions can include cash back or extended warranties. We can also provide discounts to customers in the public sector or for those looking to order multiple items. We also have a Sale section on the site, where discounts are made clear: https://www.thescannershop.com/sale/

Read more:

https://www.thescannershop.com/faqs/

The Scanner Shop provides a wide range of business scanners, suited to a range of requirements. You can use the drop-down filters to select your desired product. For expert advice, contact us via email, telephone or LiveChat feature during business hours. 

View our range:

https://www.thescannershop.com/scanners/

Read more:

https://www.thescannershop.com/faqs/

It's simple. Browse our catalogue and add any products that you wish to purchase in your basket. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Braintree, or Finance (if applicable). On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address.

My Payment Failed - What do I do? 

We use a secure gateway payment system for e-commerce, called Braintree. This tool allows you to enter card details into the checkout process and for us to collect payment.

If you tried to pay via Braintree and received an Order Failed message, this is usually due to the address and postcode on the bank card not matching the address and postcode entered into the checkout process.

Please double check the address on your bank card and retype. The address entered into the checkout process should match the address on any bank statement exactly. This is to prevent fraud.

Alternatively, a card may be declined due to a spending limit applied to the card or registered bank account. Please also check this before continuing.

If you have done this and still receive a failed order message, please contact us. 

View our Contact Page:

https://www.thescannershop.com/contact/

Read more:

https://www.thescannershop.com/faqs/

View full T&C's:

https://new.thescannershop.com/terms-conditions/

The Scanner Shop accepts payment via Purchase Orders. If you wish to use this process, we advise you to select the scanners that you wish to purchase and add them to basket. The basket page will display the total fee required, including VAT and delivery charges. Once you have this figure, complete your own company purchase order and send via email, with detailed product breakdown, to sales@thescannershop.com. Thank you.

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https://www.thescannershop.com/faqs

If you have recently upgraded your computer’s operating system to a Windows 10 platform, it may be that your computer no longer recognises your scanner. This is because your scanners’ driver, connecting the scanner to computer, is out of date.
A lot of scanners, especially those over five years old, will no longer receive operating system software updates for their drivers and, therefore, will not work on Windows 10.

To keep your document management system as up to date as possible, you should replace your machine. Follow the link to view our range of modern document scanners: https://www.thescannershop.com/scanners/

Read more:

https://www.thescannershop.com/faqs

If you have recently upgraded your computer’s operating system to a Mac Catalina platform, it may be that your computer no longer recognises your scanner. This is because your scanners’ driver, connecting the scanner to computer, is out of date.
A lot of scanners, especially those over five years old, will no longer receive operating system software updates for their drivers and, therefore, will not work on Mac Catalina.

To keep your document management system as up to date as possible, you should replace your machine. Follow the link to view our range of modern, Mac compatible, document scanners: https://www.thescannershop.com/mac-compatible-scanners/

Read more:

https://www.thescannershop.com/faqs

Yes, in fact nearly all modern scanners are 'duplex' scanners. These are scanners that will scan both sides of a page at once. Furthermore, if one side of the document is blank, then most modern scanners are complete with 'blank page detection', meaning they will not display you any blank pages. Any 'simplex' scanners are labelled as such in the product description.

Read more:

https://www.thescannershop.com/faqs

Some of our products are more popular than others and, as such, are difficult to stock due to their high demand. Often, our suppliers may receive a small batch of document scanners, which are distributed before they reach our stock.

This is why it is necessary to offer an advanced order process. If you wish to order an in-demand product, please do so following the checkout process as normal. All advanced order products are listed as such.

Once your order is placed, we will contact our suppliers to request info on the next incoming batch, then notify you. We cannot place any guarentees on when incoming stock will be available. We cannot offer next day delivery for advanced orders.

For more, see our full delivery terms and conditions: https://www.thescannershop.com/terms-conditions/

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https://www.thescannershop.com/faqs

We always recommend Epson brand A3 flatbed scanners for those looking to reproduce high detail colour documents. We get many enquiries from those in the fine art, graphic design and photographic industries and all are looking for the best possible quality image reproduction. Epson are the only major manufacturer who focus their efforts into A3 flatbed scanning. They build their machines with image quality in mind and their products have colour sensors and high tech lighting in place to make sure fine detail is captured.

For those on a tighter budget, we do offer a range of Plustek A3 scanners. These units have high dpi resolutions, but do not have the in-built technology of the Epson range. We would recommend these for beginners looking to test their need for scanned work.

However, we would not recommend the Plustek OpticSlim 1180 for colour reproduction. The colour sensors in this machine simply are not up to scratch for professional art work or colour capture. Please consider the Plustek A320L if you wish to capture A3 colour documents on a budget.

Call for advice

For more FAQ's, click here: www.thescannershop.com/faqs

Returns where customer has changed their mind.

If you have ordered a product, but realise within a 14 day period of receiving it that you no longer need it or ordered in error, then you can of course return the item. Please request a returns form from sales@thescannershop.com and we will issue one. In this case, the scanner must not be used. Scanners have an internal scan count and we cannot resell a scanner with a scan count of 1 or above as "A-grade" or "new" stock. See below for further details.

We do not cover returns delivery costs and do not refund initial delivery fee in this instance.

Returns where a customer has used the scanner and changed their mind.

Our returns policy is strict and we do not offer full refunds for scanners that have been used, as they cannot be sold as new to another customer.

A consumer is permitted to handle the goods to establish their nature, characteristics and functioning. This level of acceptable handling means the kind of handling that might reasonably be allowed in a shop. Customers will therefore be responsible for the amount by which the value of the goods are diminished as a result of a customer handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

We will not usually deduct for removal of packaging to inspect an item, but can deduct for damage or wear and tear where the item has not just been checked but used. A helpful example provided within the consumer guidance issued by the BEIS is as follows:

  • A large toy model kit for assembly is returned without the original bubble wrap and brown box used for delivery and with the model's box with photo and description torn, and the plastic packets containing the plastic bricks inside opened. A supplier cannot deduct for the bubble wrap and brown box since it would have been reasonable for the customer to remove these to see the item in the way they would in a shop. However, it would not have been necessary to go further and open the box nor especially to open the sealed packets. A supplier is able to reduce the refund to reflect the diminished value.

Reductions to the value of any refund shall need therefore to be decided on a case by case basis in respect of each product returned.

Returns where scanner is faulty

Of course, if you receive a scanner which is faulty, then we will accept return and give a full refund if a solution cannot be found prior to issuing a returns form. 

For full details of our returns policy, please see section 8 and 9 of our Terms and Conditions

For more FAQs, please click here

Our shipping policy has been updated since the UK left the EU under Brexit regulations. If you are a business purchasing overseas, you must supply an EORI number. This number may or may not begin with an XI number if you are based in Ireland.

Click for our full shipping & delivery terms and conditions.