Delivery

Standard Delivery to the UK Mainland

Standard delivery items will be sent by the Royal Mail First Class delivery service or other suitable courier services. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession. All orders placed before 2pm should be delivered next working day. In the unlikely event that this is not possible, we would email you to advise you of the likely delay.

  • UK Next Day Mainland Postage - Order before 2pm Monday to Thursday to receive Next Business Day Delivery - £10 unless under promotion.
  • Northern Ireland, British Isles and Channel Islands - Please allow up to 4 Business Days to receive - £15
  • Republic of Ireland - Please allow up to 4 Business Days to receive - £25

We use a range of private couriers. Shipping or tracking data can usually be provided after consultation with the private couriers. As above, if orders are placed before 2pm then parcels should be delivered next working day. Though, this is not always guaranteed due to the extra distance, so please allow up to 2 extra days if ordering to these destinations.

Delivery to EU

In most cases, The Scanner Shop can provide delivery to EU destinations too. This may either be through direct shipment at a cost of £30 (including VAT), or via an international shipping agent of your choice. For the latter, The Scanner Shop will ship to an international export agent,  then you as the customer are free to arrange shipment from this address however you see fit.

Please contact us directly if you would like to use this shipping method.

Delivery outside EU

We can ship outside the UK and EU via an international shipping agent of your choice. For this, The Scanner Shop will ship to an international export agent, free of charge, then you as the customer are free to arrange shipment from this address however you see fit.

Please contact us directly if you would like to use this shipping method.

Returns

Return or Exchange Policy

If you realise that you have ordered the wrong product or have simply changed your mind and want to return or exchange it, you have a ‘cooling off’ period of 14 days after delivery to do so. This is in line with UK Gov Distance Selling regulations.

The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, and software must still be sealed.

We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent.

Faulty Products Return Policy

If your item arrives and you believe it to be faulty, please notify us by telephone and e-mail immediately, stating a reason for return request.

Once this is done, we will first supply you with the contact number of your scanner manufacturing helpdesk. This support team will discuss any faults and possible resolutions, before confirming the product's status as faulty.

Following this, we're happy to refund or exchange your purchase as long as original packaging and contents are undamaged (as you received), including any accessories. This option is available for 14 days after delivery.

We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent.